Privacy Policy and Terms of Use

1. SCOPE

Infinite Ways Network (“IWN,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information through our website and business communications, including email and SMS text messages.

IWN provides behavioral and mental health services, including individual and family therapy, behavioral assessments, case management, family reunification, co-parenting support, psychiatric evaluations, and related services.

2. INFORMATION COLLECTED

We may collect information you voluntarily provide, including your name, email address, phone number, and the content of inquiries or messages. We may also collect information necessary to coordinate appointments, communicate with clients and families, and work with authorized service providers.

Our website may automatically collect limited technical information, such as IP address, browser type, device information, and website usage data, through necessary cookies and similar technologies.

Please do not submit confidential medical or clinical information through general website forms or ordinary text messages unless an approved secure method is specifically provided.

3. INFORMATION USAGE

We use collected information to:

• Respond to inquiries and requests.
• Schedule, confirm, and follow up on appointments.
• Communicate with clients, families, employees, and service providers.
• Coordinate and administer requested services.
• Send service-related SMS messages and administrative updates when authorized.
• Maintain website functionality, security, and performance.
• Comply with applicable legal, regulatory, and contractual obligations.

4. INFORMATION SHARING

Infinite Ways Network does not sell or rent personal information.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS consent and phone numbers will not be shared with third parties for their own marketing or promotional activities. Information may be processed by authorized service providers solely as necessary to deliver requested communications or support our operations, subject to applicable privacy and confidentiality requirements.

We may disclose information when required by law, court order, or other applicable legal obligations, or when necessary to protect the rights and safety of our clients, staff, and organization.

5. SMS TEXT-MESSAGING PRIVACY

Infinite Ways Network may use SMS to communicate with clients, families, and service providers regarding appointment reminders, scheduling, follow-ups, service coordination, and administrative updates.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of receiving services.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact our office at 305-244-0971.

We take reasonable steps to protect information shared through our communications. However, standard SMS text messages may not be fully secure. Please avoid sending sensitive clinical or medical information by text.

6. COOKIES AND WEBSITE SECURITY

Our website may use necessary cookies and similar technologies to operate and maintain its functionality. Additional analytics technologies may be used where applicable and permitted by your preferences.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system can be guaranteed completely secure.

7. CONFIDENTIALITY OF HEALTH INFORMATION

Certain health and clinical information may be protected under applicable federal and state privacy laws, including HIPAA where applicable. Such information is handled according to the legal and professional requirements that apply to IWN and the services provided.
Our general website is not intended for submitting confidential clinical records or sensitive health information unless a specific secure method is provided.

8. DATA RETENTION AND YOUR CHOICES

We retain information as reasonably necessary for the purposes described in this policy and to meet applicable legal, regulatory, contractual, and recordkeeping requirements.
You may contact us to request information about your personal data, update your contact information, or exercise applicable privacy rights. You may also opt out of SMS communications at any time by replying STOP.

9. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services. Infinite Ways Network is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. CHANGES TO THIS POLICY

Infinite Ways Network may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

11. CONTACT US

For questions about this Privacy Policy or our privacy practices, please contact:

Infinite Ways Network
1400 NE Miami Gardens Drive
Miami Gardens, FL 33172

Phone: 305-244-0971
Website: https://www.infinitewaysnetwork.org

---

TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

These Terms and Conditions govern the use of the Infinite Ways Network (“IWN,” “we,” “our,” or “us”) website and SMS communications. By using our website or opting in to receive text messages, you agree to the applicable terms below.

2. SERVICES

Infinite Ways Network provides behavioral and mental health services, including individual and family therapy, behavioral assessments, case management, family reunification, co-parenting support, psychiatric evaluations, and related services.
Website content is for general informational purposes only and does not guarantee eligibility for or access to services. The website is not intended for emergencies or for submitting confidential clinical information through general forms.

3. ACCEPTABLE USE

You agree not to use our website for unlawful purposes, attempt unauthorized access, interfere with website security, or submit information that violates another person’s rights. We may restrict access when necessary to protect our website, users, and organization.

4. SMS TEXT-MESSAGING TERMS

4.1 SMS Consent Communication

By providing your mobile number and voluntarily opting in through an online form, you consent to receive text messages from Infinite Ways Network for the purposes described below. Consent is not a condition of purchasing goods or receiving services.
Phone numbers and SMS consent information collected through the opt-in process will not be shared with third parties or affiliates for marketing purposes.

4.2 Types of SMS Communications

If you consent to receive SMS messages from Infinite Ways Network, you may receive conversational and service-related messages, including:

• Appointment scheduling and confirmations.
• Follow-ups with clients and families.
• Service coordination and administrative updates.
• Communication with clients, caregivers, and authorized service providers.

Example: “Hello, this is Infinite Ways Network following up regarding your appointment. Please contact our office at 305-244-0971 if you have any questions. Reply STOP to opt out of SMS messaging from Infinite Ways Network.”

4.3 Message Frequency

Message frequency may vary depending on your communication needs and interactions with our team. You may receive messages as needed for conversational and service-related purposes.

4.4 Potential Fees for SMS Messaging

Message and data rates may apply depending on your mobile carrier and service plan. Fees may vary for domestic or international messages.

4.5 Opt-In Method

You may opt in to receive SMS messages from Infinite Ways Network by submitting an online form and affirmatively selecting the SMS consent checkbox. Consent is voluntary, and you may choose not to opt in.

4.6 Opt-Out Method

You may opt out at any time by replying STOP to any SMS message. You may also contact our office directly at 305-244-0971 to request removal from our messaging list. After opting out, you may receive a final message confirming your request.

4.7 Help and Support

If you experience issues with our messaging program, reply HELP to a text message or contact Infinite Ways Network at 305-244-0971.

4.8 Standard Messaging Disclosures

• Message and data rates may apply.
• Message frequency may vary.
• Reply STOP to opt out at any time.
• Reply HELP for assistance.
• Mobile carriers are not responsible for delayed or undelivered messages.
• For additional information, please review our Privacy Policy and these Terms and Conditions.

5. PRIVACY

Your use of our website and SMS messaging is also subject to our Privacy Policy. Infinite Ways Network does not sell personal information. Mobile opt-in information, SMS consent, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.

6. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. Infinite Ways Network is not responsible for the content, security, availability, or privacy practices of external websites. Please review their terms and privacy policies before providing information.

7. DISCLAIMER AND LIMITATION OF LIABILITY

Our website is provided for general informational purposes and is made available on an “as is” and “as available” basis. To the extent permitted by law, Infinite Ways Network disclaims warranties regarding website availability and accuracy and is not liable for indirect or consequential damages arising from website use.

8. GOVERNING LAW

These Terms and Conditions are governed by applicable federal law and the laws of the State of Florida. Any legal proceedings will be brought in a court of competent jurisdiction, subject to applicable law.

9. CHANGES TO THESE TERMS

Infinite Ways Network may update these Terms and Conditions periodically. Updated terms will be posted on our website with a revised effective date.

10. CONTACT INFORMATION

Infinite Ways Network
1400 NE Miami Gardens Drive
Miami Gardens, FL 33172

Phone: 305-244-0971
Website: https://www.infinitewaysnetwork.org